Specialist guest services provider Portico is implementing a regional growth strategy as it looks to significantly expand its footprint across key regional hubs in the UK. The company already has a presence in seven major UK cities, including London, Birmingham, Leeds and beyond.
The award-winning supplier of high quality, bespoke guest services already works with some of the leading businesses in the region, mobilising, managing and enhancing guest services at client offices and prime residential and commercial properties.
Currently, Portico has about 700 team members operating in approximately 150 sites across London. 70 per cent of the company’s business is based in the capital with recent contract signings including leading UK property business, and FTSE 100 company, British Land.
Portico secured its first contract in London in 2004 and, since then, has grown its presence by securing further contracts with more than 80 clients across a range of industries. This is with companies including Meta, Legal & General, Savills Property, Santander, and M&S where it supplies services ranging from reception and concierge services to workplace management.
Portico has a very active sales pipeline in London, continually seeking to extend its offering across all sectors it works in including business and investment, residential, and lifestyle.
Hanna Barrett, Director of Operations, said: “People are at the heart of Portico. Our team members work tirelessly to understand our clients’ needs and deliver a service that resonates wholeheartedly with their ethos. This enables our clients the freedom to focus on their core business activities while knowing the management of their guest services is in experienced, reliable and capable hands.
“Such bespoke and adaptable support has never been more necessary than now, post-pandemic, when the traditional work environment has shifted irrevocably. Our regional growth strategy recognises this and offers employers the greater level of support and tailored experiences for visitors which this new landscape demands. This includes providing our clients with exciting new service offerings, such as Portico Pulse and Portico Safe, which further enhance their ability to meet their business aims.”
Portico continues to finesse and innovate the way it delivers guest services in a fast-evolving workplace environment. The last few years have seen workplaces change immeasurably. These shifts in how the nation works – and even where and when we work – have led to the rise of new ways of delivering the service, which Portico champions to help guests optimise space and make productivity gains.
Bringing teams together has never been more important than in this new era of flexible working. As a result, Portico developed Portico Pulse, a digital hub for its contract clients.
Portico Pulse provides an extensive online catalogue of partners that offer on-site experiences across six categories including wellbeing, food and drink experiences, retail pop-ups, and charity and community. The hub, open exclusively for Portico clients, was created to stimulate footfall into offices and enables the company’s front-of-house teams to go beyond providing a wonderful welcome to becoming social organisers generating shared collaborative and creative experiences that transcend the workplace.
Portico Safe is a brand new and innovative business support service which combines front-of-house services and security. Alongside traditional reception skills, Portico’s security operatives have enhanced training in threat prevention and detection and conflict resolution, as well as expertise in first aid and fire marshal support and proactive management of hazards and building health and safety.
Portico works with some of the world’s leading organisations, including major banks, top accountancy firms, lawyers, media organisations, retailers, global insurers, and commercial and residential property owners. Established in 2005, there are now over a thousand Portico people creating personal, memorable and distinctly human customer experiences across nearly 220 client locations.
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