Estate agents are being urged to prepare for what is predicted to be the busiest day of the year for inbound enquiries.
Statistics from outsourced communications provider, Moneypenny, show that call volumes increase by 10% on the day following a bank holiday. According to figures, the busiest times for enquiries is between 9 and 11am.
Joanne Tattum, business relationship manager at Moneypenny said, “When people are away from the stresses of work, they’re given time and space to think about their personal lives and take care of some ‘life admin’.
“As a result, it’s extremely common for the days following holidays to be used to contact professionals such as estate agents to help take care of matters like looking for their next home or putting an existing property on the market.
“By embracing technology such as call answering and live chat, agents can rest assured that every lead will be captured during peak times, without the expense of hiring extra resource.
“Poor client communication is a cause of great frustration among consumers and businesses should do all they can to avoid this occurring. Our solutions ensure enquirers feel valued from the offset and improve the customer journey by mitigating the need to leave voicemails or send emails that often go unanswered.”
Leave a Comment