Take a look at the figures…
Bovis Homes has seen a fall in its profit due to poor customer service.
The company has put £7m aside to help compensate customers who were sold unfinished houses which had plumbing and electrical faults.
To help tackle the issue Bovis is introducing a series of new measures to help improve customer service.
The company saw a three per cent fall in pre-tax profits for last year to £154.7m.
Despite this, revenue was up by 11 per cent to £1.1bn, the number of homes completed rose by one per cent to 3,977.
Interim chief executive Earl Sibley, said: “Our customer service standards have been declining for some time and combined with the delays to production towards the year end, we have entered 2017 with a high level of customer service issues,”
He added, “Our customer service proposition has failed to ensure that all of our customers receive the expected high standard of care,”