Home Residential Property Bovis Homes sees fall in profit due to poor customer service

Bovis Homes sees fall in profit due to poor customer service

by Deleted Subscriber Content
20th Feb 17 10:16 am

Take a look at the figures…

Bovis Homes has seen a fall in its profit due to poor customer service.

The company has put £7m aside to help compensate customers who were sold unfinished houses which had plumbing and electrical faults.

To help tackle the issue Bovis is introducing a series of new measures to help improve customer service.

The company saw a three per cent fall in pre-tax profits for last year to £154.7m.

Despite this, revenue was up by 11 per cent to £1.1bn, the number of homes completed rose by one per cent to 3,977.

Interim chief executive Earl Sibley, said: “Our customer service standards have been declining for some time and combined with the delays to production towards the year end, we have entered 2017 with a high level of customer service issues,”

He added, “Our customer service proposition has failed to ensure that all of our customers receive the expected high standard of care,”

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