RBS and NatWest are offering a three month mortgage break and loan repayments for their customers who are affected by coronavirus to stem any potential tide of defaults over the outbreak.
The banking group are also offering to stop fees on credit cars card advances, and the daily withdrawal limit will now rise to £500.
A spokeswoman for RBS said: “We are monitoring the potential impact of coronavirus across all our customers to ensure we can support them appropriately through any period of disruption.
“We have a strong track record in working with our customers who are affected by disruption outside of their control.”
Stephen Jones, the chief executive of lobby group UK Finance said, “Banks, building societies and credit card providers understand that some of their customers may be worried about the effect that contracting the coronavirus (Covid-19) could have on their finances, for example due to a drop in income or because of unexpected expenses or bills to pay,” he said.
“All providers are ready and able to offer support to their customers who are impacted directly or indirectly by Covid-19, which could include offering or increasing an overdraft or allowing repayment relief for loan or mortgage repayments: asking for help early is key.”
The call centre sent 1,000 staff home or work from a contingency site, the call centre in the Gasworks area of Belfast is now closed for a deep clean.