Home Commercial Property Fraudulent letting applications skyrocket as agents fail to carry out the appropriate checks 

Fraudulent letting applications skyrocket as agents fail to carry out the appropriate checks 

5th Jul 19 11:56 am

Research by lettings and estate agent, Benham and Reeves, has revealed the increasing level of fraudulent rental applications in the UK rental market, how this has ramped up in the last year and the tricks of the trade being deployed to fool letting agents and landlords.

Using data from their referencing agency, LetRef, Benham and Reeves found an average of six fraudulent applications a month in 2018, using either fake bank statements and fake or cloned employers in order to pass the referencing stage of the tenancy process. So far this year, this has already hit an average of 13 per month – a 117% increase each month.

With the recent introduction of the Tenant Fee Act 2019 meaning letting agents can no longer charge tenants for references, it’s expected that the level of fraudulent applications will continue to increase as these applicants know it won’t cost them a penny should they fail, all while landlords foot the bill. In June, the number of fraudulent cases has already increased to 16, above average despite the short time the ban has been implemented.

But the problem goes beyond fake bank statements and more worryingly, Benham and Reeves has seen a notable increase in the number of fake passports being used by fraudsters. In 2018, there were a total of five cases using fake passports, in the first five months of this year alone, there have been 11 cases of fake passports being used. This is due to a number of expert forgers who know the code formatting required to pass an AML check.

Marc von Grundherr, Director of Benham and Reeves said, “This surge in fake applications is a very worrying statistic for a rental market that is already straining under the current requirements of a ‘Generation Rent’ and this increase demonstrates the importance of using a bonafide referencing company, where staff have been given specialist training from the National Crime Agency on recognising fraudulent documents.

“Unfortunately, the majority of referencing companies do not even collect ID and proof of address and conduct referencing as a sideline, in order to up-sell other services and earn commission.

“Letting agents using one of these companies or making checks themselves are highly likely to end up with these fraudulent chancers flying in under the radar and into a rental property.

“We are one of only a small number of agents who aren’t passing the cost of a thorough referencing service onto landlords despite the changes to legislation, and we will continue to ensure that the appropriate checks are being made. It’s the professional duty of all letting agents to properly validate the tenants they are providing to their landlords and failing to do so with the utmost vigour simply isn’t acceptable.”

Below are three real-life case studies of attempts to secure rental properties using fraudulent documents. As you will see, some of the applicants are extremely convincing but fraud can be detected from the smallest slip-up.


A fraudulent application from a male applicant which it transpired, was actually part of a serious criminal case. The applicant appeared on the electoral roll and was linked to previous addresses, so this was very well planned, and they had clearly been renting properties fraudulently through other companies for years, something that was later confirmed by the police.

He stated he worked for a company which does exist, but a cloned website was set up with a similar domain name.

He was discovered due to thorough checks on all the domain names and referees involved and tracking down the real employment referee through internet searches, who confirmed that all reference info received was fake.

The bank statements received were also very good fakes and the passport received was fake but passed an AML check. However, there were a few discrepancies and it was confirmed as a forgery and one created specifically for renting illegally.

The landlord reference received was also fake and the name was recognised from another fraudulent case.


A fraudulent application from a female applicant. The applicant showed absolutely no links to the current address and she had supposedly been living there since 2015.

This was flagged due to not allowing the applicant to self-credit check, something that would have otherwise been missed by agents who do.

The landlord reference was also not adding up as she could not have possibly been present at this address for the amount of time stated.

The applicant did not provide her passport and said it was expired and refused to answer any calls or messages asking for the expired passport as proof.

A tell-tale sign was also the similar formatting of the referee’s emails e.g. [email protected].

The employment reference received came from a domain name that was created the month before and there were no contact numbers on the reference.

The website did not work on the first round of checks and by the second day, there was a very rudimentary version with a US phone number.

On calling that number, it was discovered that it was an auto-divert to a GP surgery who had no knowledge of the company.

The applicant also provided three months’ worth of bank statements which showed a salary being paid in and rental payments going out but these were also fake, just incredibly good fakes.


A fraudulent application from a company applying for a company let.

This company has a fantastic credit rating so may well have passed with a company that did not carry out any further checks as Benham’s referencing company did.

Further checks revealed that there had been a huge increase in shareholder funds, several changes of directors and that the suspected fake accounts had been added to Companies House.

An accountant’s reference was requested, at which point it was also discovered that the domain name of the company and the accountant provided had been created at exactly the same time (see above and below).

The accountant’s number did not connect to the correct place and the website did not work properly.

This provided no doubt that this was a fraudulent company trying to submit a tenancy application and so the client was advised to cease the lettings process with them.

Fraudulent Lettings Application Received
2018 (per month) 2019 (per month to date) Increase (%)
6 13 117%
Source: LetRef
Fake Passports Received
2018 (total) 2019 (total to date) Increase (%)
5 11 120%
Source: LetRef

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